Sterling Silver 'X' Initial Pendant
Product Information
Shipping and delivery
Shipping & Delivery Policy
Thank you for shopping with Harper Kendall.
We are committed to ensuring your order is processed securely, dispatched promptly, and delivered safely. Please review the information below regarding our shipping and delivery procedures.
Order Processing
All orders are processed within 3-5 business days. Orders are not processed, dispatched, or delivered on weekends or public holidays.
During peak trading periods, promotional events, or seasonal demand, processing times may be extended. If a significant delay occurs, we will contact you using the email address provided with your order.
Shipping & Delivery
Delivery times vary depending on your location and the shipping service selected at checkout.
Estimated delivery timeframes are:
United Kingdom
- Standard Delivery: 3–5 business days
- Express Delivery: 1–2 business days (where available)
International Delivery
- Europe: 7–10 business days
- United States & Canada: 7–12 business days
- Rest of World: 10–15 business days
Delivery estimates are provided as guidance only and are not guaranteed. Delays caused by customs clearance, adverse weather conditions, carrier disruptions, public holidays, or other circumstances beyond our control may affect delivery times.
Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please allow up to 24 hours for tracking updates to appear after dispatch.
Checkout+ Package Protection
For additional peace of mind, customers may choose Checkout+ Package Protection during checkout.
Checkout+ helps protect eligible orders against loss, damage, or theft occurring during transit. If a protected order experiences a qualifying issue during delivery, customers may be able to submit a claim through Checkout+ for review and resolution.
We recommend selecting Checkout+ Package Protection to provide enhanced protection for valuable jewellery purchases.
Claims and eligibility requirements are subject to the terms and conditions of the protection provider.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information is accurate before completing their order.
Harper Kendall cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. While we will make every effort to assist, changes cannot be guaranteed once an order has entered processing.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.
These charges are the responsibility of the customer and are not included within product prices or shipping fees unless explicitly stated at checkout.
Harper Kendall is not responsible for customs delays or charges imposed by local authorities.
Lost, Damaged or Delayed Shipments
While we work with trusted delivery partners, delivery services are operated by third-party carriers.
If your order arrives damaged, appears lost in transit, or has experienced an unusual delay, please contact our customer support team promptly so that we can assist with investigating the issue.
Where Checkout+ Package Protection has been purchased, claims may also be submitted in accordance with the provider's terms and conditions.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team
Arrives in 3–5 working days
Complimentary gifting
Arrives ready to gift
Presented in our signature box and gift-wrapped by hand, at no extra cost. Add a personal message at checkout.
What's included
- Signature Harper Kendall presentation box
- Ribbon gift wrap
- Personal message card with your words
- Prices left off the packing slip when you choose gift options
Complimentary UK delivery Fully tracked · Worldwide shipping available
Every UK order is sent fully tracked, at no charge.
- UK standard: Free · dispatched within 3–5 working days
- UK express: 1–2 working days after dispatch, where available · priced at checkout
- International: Europe 7–10 · US & Canada 7–12 · Rest of world 10–15 working days · priced at checkout
We dispatch Monday to Friday, excluding bank holidays. Your tracking link follows by email as soon as your piece leaves us.
Hallmarked & Certified UK Assay Office Tested & Hallmarked
This piece carries a UK Assay Office hallmark, confirming the gold, platinum or silver is exactly what we say it is. Our hallmark guarantee
14-day free UK returns Full refund on unworn pieces
If it isn't quite right, you have 14 days from the day your order arrives to let us know you'd like to return it.
- Free from the UK: We cover the cost of returning your piece
- Condition: Unworn and in its original box
- Refund: To your original payment method, within 14 days of your piece reaching us
- Exclusions: Engraved and made-to-order pieces can't be returned unless faulty
Returns from outside the UK are at your own cost. Your statutory rights are not affected. Returns policy
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